History Wake

Purchase help

Restore a book without buying it again.

A verified non-consumable purchase can be restored on supported devices using the same store account and platform, unless it has been refunded or revoked. Restoration does not create a new charge.

Restore a purchase

  1. Make sure the device is signed in to the same Apple Account or Google Play account used for the purchase.
  2. Connect to the internet and confirm that in-app purchases are allowed on the device.
  3. Open History Wake Settings, choose Restore Purchases, and wait for the store and RevenueCat to return the current entitlements.
  4. If the book remains missing, restart the device once and try Restore Purchases again.

Apple also provides a guide to restoring in-app purchases.

If restoration does not find the book

Check the store's purchase history and confirm that the purchase was made on the same platform. An Apple purchase cannot be restored on Android, and a Google Play purchase cannot be restored on iOS.

If purchase history shows a completed charge but the book remains locked, do not try to buy it again. Use Restore Purchases and contact support.

What store messages mean

  • Pending or deferred: the book unlocks only after the store reports a completed purchase and RevenueCat returns the matching active entitlement. Wait for the store decision rather than starting another purchase.
  • Already owned: do not buy the book again. Choose Restore Purchases.
  • Cancelled or failed: access is not granted. Check store purchase history before trying again.
  • Refunded or revoked: access is removed after the entitlement refreshes. Reading progress already saved on the device is not deleted.

Refunds and faulty purchases

Apple decides refund requests for Apple purchases through Report a Problem. For a Google Play purchase, use Google Play's refund process or contact History Wake support.

History Wake will help investigate a completed purchase that does not deliver the book. Nothing on this page limits consumer rights that cannot lawfully be excluded, including applicable Australian Consumer Law remedies.

Still need help?

Email chalkken94@gmail.com with the book title, device model, operating-system version, store platform, exact error message, Purchase Support ID from Settings and approximate purchase time. If available, include the order ID, but not the full receipt. Never send payment-card details or your store password.